Frequently asked questions

How much does it cost?

Our pricing varies depending on a few different factors for each service (for example Colors, Size, Location, and Customization’s). We offer a variety of options and add ons to fit your needs and budget. Our pricing is very al a carte so your not paying for things you don't want or need. Please fill out the contact form on my homepage and we can discuss your budget and what your looking for.

What is your Delivery/Travel Fee?

I do not have any additional Delivery/Travel Fee for anything within a 35 mile radius from our location. If your event is outside the 35 mile radius the Fee will be depend on how far out of radius the event is and can be discussed further when you request a quote.

How can I contact you?

You can reach us by emailing rusticluxeballoons@gmail.com, Sending a PM on Facebook, or by filling out the contact form on the home page and I will reach out as soon as possible! We are always happy to answer your questions.

What areas do you service?

I currently serve Central Pennsylvania, Hagerstown MD area, and the Eastern Panhandle of WV. If you are curious in a service area send us a message or email!

Do you require a deposit?

Yes, We do require a "Booking Fee" of $50. The Booking Fee is Non- Refundable and must be paid when booking to secure your spot in my schedule. Your $50 booking fee will be applied towards your event total. Your remaining balance will be due at set up/install.

How far in advance should I Order/Schedule?

Orders should be placed as soon as possible. Event set up dates and times are first come first serve and my schedule can fill up pretty quickly. Orders or events scheduled/placed less than one week in advance may be subject to a rush fee or asked to pay in full upfront. This is to ensure that we could rush ship products if needed.

What does booking my event look like?

  1. Submit an inquiry form with as much info as possible.

  2. We will Confirm availability, discuss details and customizations, and provide you with a quote for you to review.

  3. Pay your booking fee.

  4. Event Day and Final Payment- We will arrive at the agreed-upon time to ensure your balloons are in place for the start of your event. At that time we do collect the remaining balance for your event project.